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Customer Satisfaction Guarantee

7-Day Money-Back Refund Policy

Last updated: September 19, 2026 • Transparent, risk-free travel connectivity

100% Full Money-Back Guarantee (7 Days)

Travel plans change. If you purchase a RoamNG travel eSIM and your trip is rescheduled, canceled, or your device cannot install the profile, you are entitled to an immediate 100% refund within 7 calendar days of purchase, provided the eSIM remains unactivated.

Eligible for 100% Full Refund
  • The eSIM profile has not been scanned or installed on any device.
  • Zero data (0 MB) has been consumed across foreign networks.
  • The refund request is initiated within 7 calendar days from order placement.
  • Trip was canceled, postponed, or package was ordered by mistake.
Ineligible for Refund
  • The eSIM profile has been installed on a device or active on a network.
  • The eSIM has connected to a cellular tower and consumed data.
  • More than 7 calendar days have elapsed since purchase.
  • Data package has naturally expired per its validity timeframe.

1. How to Request an Instant Self-Serve Refund

We have automated the refund process so you do not have to wait in support queues:

  1. Open your Order Confirmation page (link available in your order email or by entering your order number on our homepage).
  2. If your eSIM is unactivated and within the 7-day window, you will see the green “7-Day Risk-Free Guarantee” banner.
  3. Click the “Cancel & Refund” button.
  4. Our system verifies that the profile is unactivated with the telecommunication network, revokes the digital profile, and automatically initiates a 100% refund to your original payment card.

2. Processing Timelines & Bank Posting

Once approved, refunds are dispatched immediately through our authorized payment processing gateway. The credit will post back to your original payment method:

  • Credit/Debit Cards (Visa, Mastercard, Amex): Typically 5 to 10 business days depending on your issuing bank.
  • Apple Pay / Google Pay: Typically 3 to 7 business days.

Note: Transaction fees are not deducted from eligible refunds; you receive 100% of the purchase amount paid.

3. Technical Issues Abroad & Carrier Outages

If you installed your eSIM but encounter connectivity issues at your destination, our priority is getting you connected:

Please email support@roamng.com with your order number and screenshots of your phone's cellular settings (ensuring Data Roaming is enabled and correct APN is selected). If our technical team confirms an unresolved underlying carrier outage or provisioning fault that prevented you from using your plan, a pro-rated or full credit will be issued.

4. Contact Support

For questions regarding an existing refund request or order cancellation:

Email: support@roamng.com
Response Time: Under 12 hours (24/7 coverage)